During the Covid-19 pandemic in the Norwegian town of Drammen, students in a small private upper secondary school suggested that the teachers should change their digital platform for distance learning from Zoom to Discord, which is an online tool used for voice and text communication.
The students felt that the audio quality of Zoom was too poor and that other key features were missing, such as a chat function that was available both before and after classes. The suggestion was made by one of the students and a decision was made to change the platform. Both teachers and students found that the new platform provided easy and intuitive information sharing. However, the platform did not allow for video meetings and some teachers therefore continued to use Zoom for the actual classes, while using Discord for other purposes.
“We very much appreciated being listened to. And I think it was possible because I went to a small private school, where it was easy for the teachers to make this decision without too much bureaucracy.” (Jesper Strøm, student)