Practical Examples from Digitally Transformed Service Models in Existing Organisations
Our Nordic welfare models are being challenged in sparsely populated areas with an ageing population, a dwindling tax base and consequent difficulties in recruiting and retaining staff in the health and welfare sector. If we are to continue to deliver high-quality welfare services, our organisations must make greater use of the opportunities offered by digitisation.
In the project Healthcare and Care Through Distance Spanning Solutions, over 20 projects spanning eight regions and 52 municipalities in the Nordic region have undergone an implementation process aimed at transitioning to distance-spanning health and welfare solutions. Among other things, this has been achieved by using the Norwegian implementation tool Roadmap for Service Innovation.
On 18 November between 13:00 and 14:30, we will be presenting a couple of projects that highlight collaboration between regional and municipal organisations in the webinar Practical Examples from Digitally Transformed Service Models in Existing Organisations.
The examples in question are taken from Iceland and Norway. At Akureyri Hospital in northern Iceland, medical director Sigurður E Sigurðsson and general manager Halldór Sigurður Guðmundsson are leading a project to implement distance-spanning solutions based on regional healthcare and municipal care services. The Icelanders will also be presenting a new collaborative structure, built around a centre for welfare technology and e-health, for the digital transformation of service models for municipal care and regional healthcare. Kjetil Løyning, project manager for E-Health Agder 2030, will be participating from Norway. He will be discussing the future organisation of remote monitoring and selfcare in the home, an initiative that involves both municipal home care and care provided in the healthcare sector.
– The sharing of this type of knowledge and practical examples is valuable and its shows the importance of a model, structure and, above all, tools for implementing distancespanning solutions in health and welfare, says project manager Bengt Andersson of the Nordic Welfare Centre.
One crucial experience gained from the practical examples is that a successful implementation is a matter of organisational culture, with the initial processes of gaining support for and insight into a solution being of great importance.
– It is also about the need to build a collaborative culture between the traditional welfare silos of social services, primary care and hospital care and being able to transition within organisations, so that they can offer health and welfare services to citizens in a new way. The ambitions in the Agder region and the embryonic centre of excellence in Akureyri are examples of this, says Bengt Andersson.
Read more about the project Healthcare and care with distance-spanning technologies.