The cooperation between RCG, municipalities, hospitals, PGs and the joint steering group is based on network management and network organization and are driven by clear goals. The group meets regular to cooperate and reflect on challenges, needs and effects on activities across the region. These meetings run in a very structural way with a firm set agenda and facilitation but in respect for the diplomacy.
RCG have also set-up innovation partnership between the private sector, municipalities, hospitals and GP’s to test and implement innovative welfare technology solutions to benefit the citizen’s so they have simple, secure, seamless digital health and social care services. Focusing on the Digital home follow-up (DHO) service as the future RCG will gain more and more experience to build a knowledge base to improve good, customized services that will meet the individual citizen’s needs.
RCG is a central part of the digital transformation that Agder started back in 2013, and which they still are in, and the maturity of the digitalization have changed over time. In the beginning the transformation was focus on technology within the region and its organizations, but now the focus has moved into a more end user perspective and acceptance of technology in the support and managing your own health. In projects like DHO there has been focus on user involvement from the beginning to ensure anchoring with the citizens. This has resulted in Agder Living Lab (ALL) which is based on a citizen centric perspective to develop a methodology within health technology area.
Competences – be the best in the class
To be the best in the class also requires focus on development of competences both with employees in the region and the citizens.
RCG has experienced that there was a general is need for increased competence in digitalization, welfare technology, change management and flexible working methods. This is a need within the whole organization from health personnel in the service, middle managers to C-Suite. The project DHO has received several feedbacks on the need for more expertise and knowledge among both employees and from the citizens. Involvement from start to finish, anchoring in all stages and a close collaboration can contribute to valuable knowledge transfer between the involved parties.